Returns — withdrawal from the contract

Orders placed before 28 July 2026 is handled by OVA Magdalena Mazurek — for these matters (returns, complaints, documents) write to office@ova.com.pl, tel. +48 883 773 111. This also applies to complaints submitted today, if the purchase took place before that date.

Masz 14 days from receiving the parcel to withdraw from the contract without giving a reason. It is enough that you send us notice of withdrawal within that time — you can then send the goods back within the following 14 days.

How to do it:

  1. Napisz na hello@layarpmu.com or complete withdrawal form .
  2. Send the goods back to:
    LAYAR Konrad Grochulski, ul. Gruszkowa 13, 72-003 Wołczkowo
  3. We refund the whole amount — the price of the goods and the delivery cost — within 14 days from receiving your declaration. We may withhold reimbursement until we receive the goods or proof that they have been sent.

You bear the cost of sending the goods back.

Do the goods have to be unused?

You may look at and check the goods — just as you would in a bricks-and-mortar shop. Simply opening the parcel or looking at the product does not take away your right to return it.

You are only liable for any diminished value of the goods if you handled them beyond what was needed to check their nature, characteristics and functioning.

When a return is not available

In accordance with Article 38 of the Consumer Rights Act, the right of withdrawal does not apply including for cosmetics delivered in sealed packaging, if the packaging was opened after delivery — for reasons of hygiene and health protection.

This also applies to products with a short shelf life and to digital content, if you consented to performance beginning immediately and acknowledged the loss of the right of withdrawal.

We state this in the description of every product to which it applies.

Complaints — goods not conforming with the contract

If the goods you receive do not conform with the contract — damaged, incomplete, different from what you ordered, or lacking the qualities you could expect — you may submit a complaint.

We are liable for 2 years from delivery of the goods. Throughout that period we have to provethat the goods conformed with the contract — not you.

How to report:

  1. Napisz na hello@layarpmu.com or complete formularz reklamacyjny .
  2. Describe what the problem is, give the order number and state what you expect.
  3. Send the goods back to:
    LAYAR Konrad Grochulski, ul. Gruszkowa 13, 72-003 Wołczkowo

We bear the cost of sending back the goods being complained about.

We respond within 14 days. A failure to respond within that period means we have accepted the complaint.

What you can demand

First of all: repair albo replacement the goods — at our cost and within a reasonable time.

A price reduction or withdrawal from the contract you may demand where:

  • we refuse to repair or replace,
  • we fail to bring the goods into conformity within a reasonable time,
  • the non-conformity persists despite our attempt at repair,
  • the non-conformity is serious enough to justify doing so straight away.

You cannot withdraw from the contract if the non-conformity is immaterial.

If we do not reach an agreement

Using out-of-court methods of resolving disputes is voluntary. You may:

  • ask for free assistance from the district (municipal) consumer ombudsman,
  • submit an application to the voivodeship inspector of the Trade Inspection for out-of-court dispute resolution,
  • turn to consumer organisations (the Consumer Federation, the Polish Consumers Association).

The register of authorised entities is kept by the President of UOKiK: https://polubowne.uokik.gov.pl

Product safety

You may address reports concerning an adverse effect of a cosmetic product directly to the person responsible for the product: office@ova.com.pl, tel. +48 883 773 111.