{"id":12953,"date":"2026-07-28T19:05:12","date_gmt":"2026-07-28T19:05:12","guid":{"rendered":"https:\/\/ova.com.pl\/?page_id=12953"},"modified":"2026-08-14T09:27:19","modified_gmt":"2026-08-14T09:27:19","slug":"regulamin-zakupow","status":"publish","type":"page","link":"https:\/\/ova.com.pl\/en\/regulamin-zakupow\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

OVA ONLINE STORE TERMS AND CONDITIONS<\/h1>\n

In force from 28 July 2026.<\/strong><\/p>\n

For Customers with an Account created before that date, the changes take effect 14 days after notification \u2014 in accordance with \u00a7 21 paragraph 4.<\/em><\/p>\n

\n

\u00a7 1. General provisions<\/h2>\n
    \n
  1. These Terms and Conditions set out the rules for using the online store available at www.ova.com.pl<\/strong> and the rules for concluding and performing sales contracts entered into through it.<\/li>\n
  2. These Terms and Conditions are the terms referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means, and give effect to the information obligations referred to in Article 12 of the Act of 30 May 2014 on consumer rights.<\/li>\n
  3. The Terms and Conditions are made available free of charge before the contract is concluded, in a way that allows them to be obtained, reproduced and recorded.<\/li>\n
  4. The provisions of these Terms and Conditions neither exclude nor limit the Consumer's rights arising from mandatory provisions of law. In the event of a conflict, the provisions of law take precedence.<\/li>\n<\/ol>\n
    \n

    \u00a7 2. The Seller and the owner of the website<\/h2>\n

    It is important that the Customer knows who they are entering into a contract with.<\/strong><\/p>\n

    2.1. The Seller<\/h3>\n

    The party to the sales contract concluded through the Store \u2014 that is, the entity that sells the goods, issues sales documents, accepts payments, arranges shipment and handles complaints and withdrawals from the contract \u2014 is:<\/p>\n

    \n

    LAYAR Konrad Grochulski<\/strong>
    \nul. Gruszkowa 13
    \n72-003 Wo\u0142czkowo, Poland
    \nNIP: 8512979959
    \nREGON: 320482385
    \nEntered in the Central Register and Information on Economic Activity (CEIDG)<\/p>\n

    tel.: +48 510 113 730
    \ne-mail: hello@layarpmu.com<\/p>\n

    PLN account:<\/strong> PL34 1050 1559 1000 0090 8362 4198 (ING Bank \u015al\u0105ski, BIC\/SWIFT: INGBPLPW)
    \nEUR account:<\/strong> PL62 1050 1559 1000 0090 9345 9106 (ING Bank \u015al\u0105ski, BIC\/SWIFT: INGBPLPW)<\/p>\n<\/blockquote>\n

    2.2. Owner of the website and brand, and supplier of the products<\/h3>\n

    The owner of the website www.ova.com.pl, the owner of the OVA brand and the supplier of the products sold in the Store is:<\/p>\n

    \n

    OVA Magdalena Mazurek<\/strong>
    \nul. Katowicka 11\/B2
    \n61-131 Pozna\u0144, Poland
    \nNIP: PL9482480309
    \nREGON: 141307060<\/p>\n

    tel.: +48 883 773 111
    \ne-mail: office@ova.com.pl<\/p>\n<\/blockquote>\n

    OVA Magdalena Mazurek is not a party to the sales contract concluded through the Store.<\/strong> This entity does not accept payments from Customers, does not fulfil orders and does not handle complaints relating to sales contracts. The Customer shall address all claims arising from the sales contract to the Seller indicated in point 2.1.<\/p>\n

    Contact with OVA Magdalena Mazurek concerns only matters relating to the brand, commercial cooperation and the operation of the website.<\/p>\n

    \n

    \u00a7 3. Contacting the Seller<\/h2>\n

    The Customer may contact the Seller:<\/p>\n

      \n
    • by telephone:<\/strong> +48 510 113 730 (call charged at the Customer's operator's tariff \u2014 the Seller does not charge more than the cost of a standard call)<\/li>\n
    • by e-mail:<\/strong> hello@layarpmu.com<\/li>\n
    • in writing:<\/strong> LAYAR Konrad Grochulski, ul. Gruszkowa 13, 72-003 Wo\u0142czkowo<\/li>\n<\/ul>\n

      Address for returns of goods and for complaint shipments: LAYAR Konrad Grochulski, ul. Gruszkowa 13, 72-003 Wo\u0142czkowo<\/strong> (the same as the registered office address).<\/p>\n

      \n

      Orders placed before 28 July 2026<\/strong> is handled by OVA Magdalena Mazurek \u2014 for these matters (returns, complaints, documents) write to office@ova.com.pl<\/strong>, tel. +48 883 773 111. This also applies to complaints submitted today, if the purchase took place before that date.<\/p>\n<\/blockquote>\n

      \n

      \u00a7 4. Definitions<\/h2>\n

      Shop<\/strong> \u2014 the online store run by the Seller at www.ova.com.pl.<\/p>\n

      Client<\/strong> \u2014 a natural person with full legal capacity, a legal person or an organisational unit without legal personality to which the law grants legal capacity, concluding a contract with the Seller.<\/p>\n

      Konsument<\/strong> \u2014 a natural person performing a legal transaction with the Seller that is not directly connected with his or her business or professional activity (Article 22\u00b9 of the Civil Code).<\/p>\n

      A business with consumer rights (PNPK)<\/strong> \u2014 a natural person concluding a contract directly connected with his or her business activity, where it is apparent from the content of the contract that it is not of a professional character for that person, resulting in particular from the subject of the business activity disclosed in the CEIDG register.<\/p>\n

      Goods<\/strong> \u2014 rzecz ruchoma oferowana w Sklepie.<\/p>\n

      SALES CONTRACT<\/strong> \u2014 a contract for the sale of Goods concluded at a distance between the Customer and the Seller.<\/p>\n

      Account<\/strong> \u2014 the Customer's individual panel in the Store, available after registration.<\/p>\n

      Business days<\/strong> \u2014 days from Monday to Friday, excluding public holidays in Poland.<\/p>\n

      \n

      \u00a7 5. Technical requirements<\/h2>\n
        \n
      1. In order to use the Store you need: a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail account.<\/li>\n
      2. The Seller is not liable for disruptions to the operation of the Store arising from causes attributable to the Customer or to the Customer's internet service provider.<\/li>\n
      3. The Customer is prohibited from supplying content of an unlawful nature.<\/li>\n<\/ol>\n
        \n

        \u00a7 6. Services provided by electronic means<\/h2>\n
          \n
        1. The Seller provides the following services free of charge: maintaining an Account, making the order form available, the basket, the newsletter (with consent), the contact form, the option to post reviews of Goods, and making free downloadable materials and interactive tools available in the Service.<\/li>\n
        2. Account<\/strong> \u2014 the contract for maintaining an Account is concluded for an indefinite period. The Customer may delete the Account at any time and without giving a reason, by sending a request to office@ova.com.pl<\/strong> (Accounts in the Service are maintained by OVA Magdalena Mazurek) or by using the function in the Account panel.<\/li>\n
        3. NEWSLETTER - a service provided electronically by the SELLER, consisting in sending commercial and advertising information to the e-mail address provided by the interested party.<\/strong> \u2014 provided once an e-mail address has been given and consent expressed. The Customer may unsubscribe at any time by clicking the unsubscribe link in the message or by contacting the Seller.<\/li>\n
        4. Free downloadable materials and tools.<\/strong> Free digital materials (including document templates, aftercare instruction cards and guides in PDF format) and interactive tools such as calculators and checklists may be made available in the Service. Downloading or using them does not require an Account to be created or a purchase to be made. Where downloading the material requires an e-mail address to be provided, the detailed rules \u2014 including identification of the entity making the material available \u2014 are set out in \u00a7 17<\/strong>.<\/li>\n<\/ol>\n
          \n

          \u00a7 7. Information about Goods and prices<\/h2>\n
            \n
          1. Information about Goods presented in the Store does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract.<\/li>\n
          2. Presentation of prices.<\/strong> Ceny Towar\u00f3w prezentowane s\u0105 w Sklepie jako ceny brutto<\/strong>, to jest zawieraj\u0105ce podatek od towar\u00f3w i us\u0142ug (VAT). Ceny podawane s\u0105 w z\u0142otych polskich (PLN) lub w innej walucie dost\u0119pnej w prze\u0142\u0105czniku walut. Klient b\u0119d\u0105cy przedsi\u0119biorc\u0105 otrzymuje faktur\u0119, na kt\u00f3rej wyszczeg\u00f3lniona jest kwota netto oraz kwota podatku.<\/li>\n
          3. Total price.<\/strong> Before placing an order the Customer is shown the total price of the order, including VAT and the cost of delivery. Delivery costs are not included in the price of the Goods and are stated separately at the order stage. Where it is expressly indicated for particular Goods or a particular service that it benefits from a VAT exemption, no tax is added.<\/li>\n
          4. Information on the lowest price in the last 30 days.<\/strong> Where a reduction in the price of Goods is announced, the Seller shall state, alongside the information about the reduced price, the lowest price of those Goods that applied in the 30 days preceding the introduction of the reduction. Where the Goods have been offered for sale for less than 30 days, the lowest price from the day the Goods were first offered until the day the reduction was introduced shall be stated.<\/li>\n
          5. The price shown alongside the Goods at the moment the Customer places the order is binding on the parties.<\/li>\n
          6. The Seller reserves the right to run promotional campaigns and sales on separate terms, set out in the rules of those campaigns.<\/li>\n<\/ol>\n
            \n

            \u00a7 8. Placing orders and concluding the contract<\/h2>\n
              \n
            1. Orders can be placed 24 hours a day, 7 days a week.<\/li>\n
            2. An order is placed by: selecting the Goods and adding them to the basket, completing the order form (details, delivery address, method of delivery and payment), reading and accepting the Terms and Conditions, and clicking the button marked \u201eI order with an obligation to pay”<\/strong> or equivalent.<\/li>\n
            3. Placing an order constitutes an offer to conclude a sales contract, made by the Customer to the Seller.<\/li>\n
            4. Once the order has been placed, the Customer receives a message at the e-mail address given confirming that the order has been accepted. The sales contract is concluded upon receipt of that message.<\/strong><\/li>\n
            5. The content of the concluded contract is recorded, secured and made available by sending the Customer the e-mail message referred to in paragraph 4, together with the Terms and Conditions and the notice on withdrawal from the contract.<\/li>\n
            6. The Seller may refuse to fulfil an order where the Customer has provided false or incomplete data making fulfilment impossible, and shall inform the Customer of this without delay.<\/li>\n<\/ol>\n
              \n

              \u00a7 9. Payment methods<\/h2>\n
                \n
              1. \n

                The Seller makes the following payment methods available:
                \n – Bank transfer<\/strong> na rachunek Sprzedawcy (dost\u0119pny wy\u0142\u0105cznie dla zam\u00f3wie\u0144 z dostaw\u0105 poza terytorium Rzeczypospolitej Polskiej):
                \n \u2014 w PLN: PL34 1050 1559 1000 0090 8362 4198<\/strong> (ING Bank \u015al\u0105ski, BIC\/SWIFT: INGBPLPW)
                \n \u2014 w EUR: PL62 1050 1559 1000 0090 9345 9106<\/strong> (ING Bank \u015al\u0105ski, BIC\/SWIFT: INGBPLPW)
                \n – cash on delivery<\/strong> \u2014 in cash or by card on receipt of the parcel (available only for selected delivery methods within Poland)
                \n – electronic payments via the tpay service<\/strong> \u2014 BLIK, instant bank transfers (pay-by-link), Visa and Mastercard payment cards and the other methods made available by the operator at the time.<\/p>\n<\/li>\n

              2. \n

                Electronic payment operator.<\/strong> Rozliczenia transakcji realizowanych w serwisie tpay przeprowadza:<\/p>\n<\/li>\n<\/ol>\n

                \n

                Krajowy Integrator P\u0142atno\u015bci S.A.<\/strong> (\u201etpay”)
                \nplac Andersa 3, 17th floor, 61-894 Pozna\u0144
                \nKRS: 0000412357 (District Court Pozna\u0144 \u2013 Nowe Miasto i Wilda, 8th Commercial Division of the National Court Register)
                \nNIP: 7773061579, REGON: 300878437
                \nShare capital: PLN 5,494,980, paid up in full
                \nwww.tpay.com<\/p>\n<\/blockquote>\n

                When making an electronic payment, the Customer is redirected to the operator's service and provides the payment details directly to that operator. The Seller has no access to the Customer's payment card details or online banking login details.<\/strong> The payment is subject to the operator's terms and conditions, available on its website.<\/p>\n

                  \n
                1. Przelew bankowy jest dost\u0119pny wy\u0142\u0105cznie dla zam\u00f3wie\u0144 z dostaw\u0105 poza terytorium Rzeczypospolitej Polskiej. W przypadku wyboru tej metody Klient zobowi\u0105zany jest do dokonania p\u0142atno\u015bci w terminie 7 days<\/strong> from the day the contract is concluded. Once that period has passed without effect the order may be cancelled, of which the Customer will be informed. The order number should be given in the transfer reference.<\/li>\n
                2. The Seller issues a sales document (a receipt or an invoice) in accordance with the applicable regulations. The Customer indicates that an invoice is required when placing the order.<\/li>\n<\/ol>\n
                  \n

                  \u00a7 10. Delivery<\/h2>\n
                    \n
                  1. Goods are delivered within the territory of the Republic of Poland and to the European Union countries indicated at the order stage.<\/li>\n
                  2. The available methods of delivery and their costs are presented to the Customer at the order stage, before the order is placed.<\/li>\n
                  3. Delivery is carried out by a courier company DPD<\/strong>.<\/li>\n
                  4. The order processing time is up to 3 business days<\/strong> and is counted:
                    \n – in the case of payment in advance \u2014 from the day the payment is credited to the Seller's account,
                    \n – in the case of cash on delivery \u2014 from the day the contract is concluded.<\/li>\n
                  5. The time taken by the carrier to deliver should be added to the order processing time.<\/li>\n
                  6. It is advisable to check the condition of the parcel on receipt. Drawing up a damage report in the presence of the courier makes it easier to pursue a claim, but it is not a condition for the Consumer's complaint to be considered.<\/li>\n<\/ol>\n
                    \n

                    \u00a7 11. Right of withdrawal from the contract<\/h2>\n

                    11.1. Scope<\/h3>\n

                    The provisions of this section apply to Consumers<\/strong> and to Businesses with consumer rights (PNPK)<\/strong>.<\/p>\n

                    11.2. Deadline and manner of withdrawal<\/h3>\n
                      \n
                    1. The Consumer has the right to withdraw from a contract concluded at a distance within 14 days without giving any reason<\/strong>.<\/li>\n
                    2. The period runs from the day on which the Consumer took possession of the Goods, or on which a third party other than the carrier and indicated by the Consumer took possession of the Goods. In the case of a contract covering multiple Goods delivered separately \u2014 from taking possession of the last of the Goods.<\/li>\n
                    3. Sending the declaration before the deadline expires is sufficient to meet it.<\/li>\n
                    4. A declaration of withdrawal may be made:
                      \n – by e-mail to: hello@layarpmu.com<\/strong>
                      \n – pisemnie na adres: LAYAR Konrad Grochulski, ul. Gruszkowa 13, 72-003 Wo\u0142czkowo<\/strong>
                      \n – on the form constituting Annex 1<\/strong> to the Terms and Conditions (using the form is not obligatory).<\/li>\n<\/ol>\n

                      11.3. Effects of withdrawal<\/h3>\n
                        \n
                      1. The Seller shall reimburse to the Consumer all payments received, including the costs of delivering the Goods (with the exception of supplementary costs resulting from the Consumer's choice of a type of delivery other than the least expensive standard type offered by the Seller), without delay, and no later than within 14 days<\/strong> from the day the declaration of withdrawal is received.<\/li>\n
                      2. Reimbursement is made using the same means of payment as those used by the Consumer, unless the Consumer has expressly agreed otherwise \u2014 in any event the Consumer incurs no fees in this respect.<\/li>\n
                      3. The Seller may withhold reimbursement until the Goods have been received back or until the Consumer has supplied evidence of having sent them back, whichever occurs first.<\/li>\n
                      4. The Consumer shall return the Goods without delay, and no later than 14 days<\/strong> from the day of withdrawal. Sending the Goods back before that period expires is sufficient to meet the deadline.<\/li>\n
                      5. The Consumer bears the direct cost of returning the Goods.<\/strong><\/li>\n<\/ol>\n

                        11.4. Liability for the diminished value of the Goods<\/h3>\n

                        The Consumer has the right to inspect the Goods<\/strong> in the way he or she could do in a bricks-and-mortar shop \u2014 that is, to examine its nature, characteristics and functioning.<\/p>\n

                        The Consumer is liable for any diminished value of the Goods only where<\/strong>, where he or she handled it beyond what is necessary to establish the nature, characteristics and functioning of the Goods.<\/p>\n

                        \n

                        Note:<\/strong> simply opening the parcel or examining the Goods does not remove the right of withdrawal and is not grounds for refusing to accept a return.<\/p>\n<\/blockquote>\n

                        11.5. Exceptions \u2014 when the right of withdrawal does not apply<\/h3>\n

                        In accordance with Article 38 of the Consumer Rights Act, the right of withdrawal does not apply<\/strong> including in relation to contracts:<\/p>\n

                          \n
                        1. in which the subject of the performance is Goods delivered in sealed packaging which cannot be returned once the packaging has been opened, for reasons of health protection or hygiene, if the packaging was opened after delivery<\/strong> \u2014 this applies in particular to the cosmetics and aftercare products offered in the Store;<\/li>\n
                        2. in which the subject of the performance is Goods liable to deteriorate rapidly or with a short use-by date;<\/li>\n
                        3. in which the subject of the performance is Goods which, after delivery and by their nature, become inseparably combined with other items;<\/li>\n
                        4. in which the subject of the performance is non-prefabricated Goods, produced to the Consumer's specification or serving to meet his or her individualised needs;<\/li>\n
                        5. for the supply of digital content not delivered on a tangible medium, for which the Consumer is obliged to pay a price, where the Seller has begun performance with the express and prior consent of the Consumer, who was informed before performance began that once it had been completed he or she would lose the right of withdrawal, and who acknowledged this.<\/li>\n<\/ol>\n

                          The Seller states that there is no right of withdrawal in the description of the relevant Goods.<\/p>\n

                          \n

                          \u00a7 12. Lack of conformity of the Goods with the contract (complaints)<\/h2>\n

                          Legal basis: Chapter 5a of the Act of 30 May 2014 on consumer rights.<\/strong> The provisions of this section apply to Consumers and to PNPK (sole traders acting in a non-professional capacity).<\/p>\n

                          12.1. The Seller's liability<\/h3>\n
                            \n
                          1. The Seller is liable for a lack of conformity of the Goods with the contract existing at the time of delivery and revealed within two years<\/strong> od tej chwili.<\/li>\n
                          2. It is presumed that a lack of conformity of the Goods with the contract that came to light before two years had elapsed from the delivery of the Goods existed at the time of their delivery<\/strong> \u2014 unless proven otherwise. The burden of proof rests with the Seller.<\/li>\n
                          3. The Seller may not rely on the expiry of the period for establishing a lack of conformity of the Goods with the contract if he fraudulently concealed that lack.<\/li>\n<\/ol>\n

                            12.2. The Consumer's rights \u2014 the order in which they apply<\/h3>\n
                              \n
                            1. If the Goods do not conform with the contract, the Consumer may demand repair<\/strong> albo replacement<\/strong> of the Goods.<\/li>\n
                            2. The Seller may carry out a replacement where the Consumer demands repair, or a repair where the Consumer demands replacement, if bringing the Goods into conformity in the manner chosen by the Consumer is impossible or would require excessive cost. Where both repair and replacement are impossible or would require excessive cost, the Seller may refuse to bring the Goods into conformity with the contract.<\/li>\n
                            3. The Seller carries out the repair or replacement within a reasonable time<\/strong> from the moment he was informed of the lack of conformity, and without significant inconvenience to the Consumer. The costs of repair or replacement are borne by the Seller<\/strong>, including the cost of sending the Goods back.<\/li>\n
                            4. The Consumer may make a declaration of a price reduction<\/strong> albo withdrawal from the contract<\/strong>, gdy:
                              \n – the Seller has refused to bring the Goods into conformity with the contract,
                              \n – the Seller has failed to bring the Goods into conformity with the contract within a reasonable time or has done so with significant inconvenience,
                              \n – the lack of conformity persists even though the Seller has attempted to bring the Goods into conformity,
                              \n – the lack of conformity is serious enough to justify a price reduction or withdrawal without first resorting to repair or replacement,
                              \n – it is clear from the Seller's statement or from the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience.<\/li>\n
                            5. The Consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is immaterial.<\/strong> The lack of conformity is presumed to be material.<\/li>\n
                            6. The Seller shall return to the Consumer the amounts due as a result of a price reduction or a withdrawal without delay, and no later than within 14 days<\/strong> from receipt of the declaration.<\/li>\n<\/ol>\n

                              12.3. Submitting a complaint<\/h3>\n
                                \n
                              1. A complaint may be submitted:
                                \n – by e-mail: hello@layarpmu.com<\/strong>
                                \n – pisemnie: LAYAR Konrad Grochulski, ul. Gruszkowa 13, 72-003 Wo\u0142czkowo<\/strong>
                                \n – on the form constituting Annex 2<\/strong> to the Terms and Conditions (using the form is not obligatory).<\/li>\n
                              2. It is worth including in the report: the Customer's details, the order number, a description of the non-conformity, the date it was noticed and the request being made.<\/li>\n
                              3. The Seller shall respond to the Consumer's complaint within 14 days of receiving it. A failure to respond within that period means the complaint is deemed to be justified.<\/strong><\/li>\n<\/ol>\n

                                12.4. Warranty<\/h3>\n

                                Goods may be covered by a manufacturer's warranty. The terms of the warranty are set out in the warranty document supplied with the Goods. The warranty does not exclude, limit or suspend<\/strong> the Consumer's rights arising from a lack of conformity of the Goods with the contract.<\/p>\n

                                \n

                                \u00a7 13. Complaints concerning services provided by electronic means<\/h2>\n
                                  \n
                                1. Complaints concerning the operation of the Store and the ordering process<\/strong> should be sent to the address hello@layarpmu.com<\/strong>.<\/li>\n
                                2. Complaints concerning the operation of the Account, the Service, the newsletter and the free digital materials<\/strong> should be sent to the address office@ova.com.pl<\/strong> \u2014 these services are provided by OVA Magdalena Mazurek, indicated in \u00a7 2 point 2.2.<\/li>\n
                                3. The complaint is considered by the competent entity indicated in paragraph 1 or 2 within 14 days of receiving it.<\/li>\n<\/ol>\n
                                  \n

                                  \u00a7 14. Out-of-court methods of handling complaints and pursuing claims<\/h2>\n
                                    \n
                                  1. The use of out-of-court methods of handling complaints and pursuing claims is voluntary<\/strong> i wymaga zgody obu stron sporu.<\/li>\n
                                  2. The Consumer has, in particular, the option to:
                                    \n – applying to the district (municipal) consumer ombudsman<\/strong> for free legal assistance,
                                    \n – applying to the voivodeship inspector of the Trade Inspection<\/strong> with a request to open out-of-court consumer dispute resolution proceedings,
                                    \n – applying to the permanent arbitration court attached to the voivodeship inspector of the Trade Inspection for a resolution of the dispute,
                                    \n – using the assistance of social organisations whose statutory tasks include consumer protection (including the Consumer Federation and the Polish Consumers Association).<\/li>\n
                                  3. The register of entities authorised to conduct out-of-court consumer dispute resolution proceedings is kept by the President of the Office of Competition and Consumer Protection: https:\/\/polubowne.uokik.gov.pl<\/strong><\/li>\n
                                  4. Detailed information on out-of-court methods of handling complaints is available on the UOKiK website: https:\/\/www.uokik.gov.pl<\/strong><\/li>\n<\/ol>\n
                                    \n

                                    \u00a7 15. Reviews of Goods<\/h2>\n
                                      \n
                                    1. The Seller allows reviews to be posted about Goods purchased in the Store.<\/li>\n
                                    2. The Seller guarantees that the reviews published come from Customers who purchased the relevant Goods in the Store.<\/strong> Verification is carried out automatically: only Customers logged in to an Account on which a completed order covering the relevant Goods has been recorded are able to post a review of those Goods. Reviews meeting this condition are marked in the Store as coming from a verified buyer.<\/li>\n
                                    3. An invitation to leave a review may be sent to the e-mail address given in the order once it has been completed. Leaving a review is voluntary and free of charge, and the Seller offers no benefits in exchange for one.<\/li>\n
                                    4. The Seller does not post false reviews, does not commission third parties to post them and does not make publication of a review conditional on it being positive. The Seller does not remove reviews solely because their content is negative.<\/li>\n
                                    5. Posting reviews whose content is unlawful, vulgar, misleading or infringing the rights of third parties is prohibited. The Seller may remove such a review, informing its author together with the reasons.<\/li>\n
                                    6. The Customer may at any time request the removal of a review he or she has posted, by contacting the Seller using the details given in \u00a7 3.<\/li>\n<\/ol>\n
                                      \n

                                      \u00a7 16. Product safety<\/h2>\n
                                        \n
                                      1. The Goods offered in the Store meet the requirements of Regulation (EU) 2023\/988 of the European Parliament and of the Council on general product safety (GPSR)<\/strong> and \u2014 in respect of cosmetics \u2014 Regulation (EC) No 1223\/2009 on cosmetic products<\/strong>.<\/li>\n
                                      2. The details of the manufacturer and of the responsible person within the meaning of Regulation 1223\/2009, together with warnings and safety information, are given in the description of each item of Goods and on its packaging.<\/li>\n
                                      3. The manufacturer of OVA brand cosmetics and the responsible person<\/strong> within the meaning of Article 4 of Regulation (EC) No 1223\/2009 is:<\/li>\n<\/ol>\n
                                        \n

                                        OVA Magdalena Mazurek<\/strong>
                                        \nul. Katowicka 11\/B2, 61-131 Pozna\u0144, Poland
                                        \nNIP: PL9482480309
                                        \ne-mail: office@ova.com.pl, tel. +48 883 773 111<\/p>\n<\/blockquote>\n

                                          \n
                                        1. Reports concerning product safety, including reports of a serious adverse effect, may be addressed directly to the responsible person at office@ova.com.pl or to the Seller at hello@layarpmu.com.<\/li>\n
                                        2. Liability of the person responsible for the product's conformity with cosmetics regulations does not affect the Seller's liability towards the Consumer for the Goods not conforming with the contract<\/strong>, described in \u00a7 12.<\/li>\n<\/ol>\n
                                          \n

                                          \u00a7 17. Online Course and other digital content<\/h2>\n
                                            \n
                                          1. Access is offered through the Store to the online course<\/strong> (the \u201eCourse”). The Course constitutes digital content within the meaning of the Consumer Rights Act.<\/li>\n
                                          2. The Seller of the Course is the entity indicated in \u00a7 2 point 2.1, that is LAYAR Konrad Grochulski<\/strong>. The author and the holder of the copyright in the Course materials is OVA Magdalena Mazurek<\/strong>.<\/li>\n
                                          3. Technical requirements<\/strong> necessary in order to use the Course: a device with internet access at a speed that allows video material to be played, an up-to-date web browser, speakers or headphones, and an active e-mail account.<\/li>\n
                                          4. Manner and time of supply:<\/strong> access to the Course is made available as soon as the payment has been credited, via a link sent to the e-mail address given by the Customer in the order.<\/li>\n
                                          5. Access period:<\/strong> the period for which the Customer retains access to the Course is stated in the description of each Course in the Store and forms part of the contract.<\/li>\n
                                          6. Right of withdrawal from a contract for the supply of digital content.<\/strong> The Consumer has the right of withdrawal within 14 days. This right expires<\/strong>, where the Seller has begun performance with the express and prior consent of the Consumer, who was informed before performance began that once it had been completed he or she would lose the right of withdrawal, and who acknowledged this. The Consumer gives this consent by ticking the appropriate box when placing the order.<\/li>\n
                                          7. Lack of conformity of digital content with the contract.<\/strong> The provisions of Chapter 5b of the Consumer Rights Act apply to the Course accordingly. The Seller is liable for any lack of conformity of the Course with the contract that comes to light during the period in which the Course is supplied, and where the Course is supplied on a one-off basis \u2014 for any lack of conformity existing at the time of supply and revealed within two years of that moment. The Consumer may demand that the Course be brought into conformity with the contract, and where this is impossible or would require excessive cost \u2014 may make a declaration reducing the price or withdrawing from the contract.<\/li>\n
                                          8. Licence.<\/strong> Upon gaining access, the Customer receives a non-exclusive, non-transferable licence to use the Course materials for personal use only. It is prohibited to<\/strong> recording, reproducing, sharing, reselling or publicly performing the Course materials without the rightholder's consent.<\/li>\n
                                          9. The Course is educational in nature. The Course materials do not constitute medical advice and do not replace the practical training required by law in order to perform treatments.<\/li>\n
                                          10. Price of the Course.<\/strong> Information about the price of the Course and about whether the price includes VAT or the service benefits from a tax exemption is given alongside the description of the Course in the Store, before an order is placed.<\/li>\n
                                          11. Free digital materials.<\/strong> In addition to the Course, free digital content (including document templates, aftercare instruction cards and guides in PDF format) and interactive tools may be made available in the Service. Where downloading such material requires an e-mail address to be provided, it constitutes digital content supplied in exchange for personal data within the meaning of the Consumer Rights Act; paragraph 7 (lack of conformity with the contract) and paragraph 8 (licence) of this section apply to such material accordingly.<\/li>\n
                                          12. Entity making the free materials available.<\/strong> The free digital materials and the OVA brand newsletter are made available by OVA Magdalena Mazurek<\/strong> \u2014 the owner of the Service and of the brand, indicated in \u00a7 2 point 2.2 \u2014 and she is the controller of the personal data provided in order to receive them. Making these materials available does not constitute a sales contract concluded with the Seller. The materials are educational in nature; paragraph 9 applies accordingly.<\/li>\n<\/ol>\n
                                            \n

                                            \u00a7 18. Provisions concerning Customers who are not Consumers<\/h2>\n
                                              \n
                                            1. This section applies solely to Customers who are businesses, excluding PNPK<\/strong>.<\/li>\n
                                            2. The Seller has the right to withdraw from a contract concluded with such a Customer within 14 days of its conclusion, without giving a reason.<\/li>\n
                                            3. Upon the Goods being handed over to the carrier, the benefits and burdens associated with the Goods, and the risk of their accidental loss or damage, pass to the Customer.<\/li>\n
                                            4. The Seller's liability under the statutory warranty is excluded<\/strong> (art. 558 \u00a7 1 Kodeksu cywilnego).<\/li>\n
                                            5. The Seller's liability is limited to the amount of the price paid for the Goods; the Seller is not liable for lost profits.<\/li>\n
                                            6. The court with jurisdiction over disputes is the court having local jurisdiction over the Seller's registered office.<\/li>\n<\/ol>\n
                                              \n

                                              \u00a7 19. Personal data<\/h2>\n
                                                \n
                                              1. The controller of Customers' personal data is LAYAR Konrad Grochulski<\/strong>, ul. Gruszkowa 13, 72-003 Wo\u0142czkowo, VAT ID 8512979959.<\/li>\n
                                              2. The detailed rules on the processing of personal data are set out in the Privacy policy<\/strong> available at www.ova.com.pl\/polityka-prywatnosci\/<\/li>\n
                                              3. Providing personal data is voluntary but necessary in order to conclude and perform the sales contract.<\/li>\n<\/ol>\n
                                                \n

                                                \u00a7 20. Copyright and informational content in the Service<\/h2>\n
                                                  \n
                                                1. The content published in the Store, in particular the OVA trade mark, the descriptions of Goods, the photographs and the graphics, are the subject of exclusive rights OVA Magdalena Mazurek<\/strong> and are protected by law. Using them without the rightholder's consent is prohibited.<\/li>\n
                                                2. The nature of the informational content.<\/strong> Articles, guides, educational materials and other informational content published in the Service \u2014 including material concerning the course of healing, contraindications, complications, the choice of pigments and the conformity of products with regulations \u2014 are informational and educational in nature only. They do not constitute medical advice, a diagnosis or a doctor's recommendation<\/strong> and do not replace a consultation with a doctor or the practical training required by law in order to perform treatments.<\/li>\n
                                                3. The informational content is addressed to people who perform permanent makeup treatments professionally. The decision on whether a client qualifies for a treatment, on the choice of products and on how they are used rests in every case with the person performing the treatment, who bears responsibility for it.<\/li>\n
                                                4. Information on the conformity of products with regulations<\/strong> \u2014 including on the status of pigments in the light of Annex XVII to Regulation (EC) No 1907\/2006 (REACH) \u2014 are published as at the update date indicated. The data given on the packaging of the Goods and in its safety data sheet remain binding, and in the case of cosmetics \u2014 the information made available by the responsible person indicated in \u00a7 16.<\/li>\n<\/ol>\n
                                                  \n

                                                  \u00a7 21. Final provisions<\/h2>\n
                                                    \n
                                                  1. Contracts concluded through the Store are concluded in Polish. Foreign-language versions of the Terms and Conditions are for information only; in the event of any discrepancy, the Polish version is binding<\/strong>.<\/li>\n
                                                  2. The governing law is Polish law, subject to the proviso that this choice does not deprive the Consumer of the protection afforded by the mandatory provisions of the country of his or her habitual residence.<\/li>\n
                                                  3. The Seller reserves the right to amend the Terms and Conditions for important reasons, in particular: a change in the law, a change in the methods of payment or delivery, or a change in the Seller's details.<\/li>\n
                                                  4. Customers with an Account will be informed of any amendment to the Terms and Conditions electronically, at least 14 days in advance.<\/strong> A Customer who does not accept the changes may terminate the contract for maintaining an Account.<\/li>\n
                                                  5. An amendment to the Terms and Conditions does not affect sales contracts concluded before the amendment takes effect<\/strong> \u2014 the Terms and Conditions in force on the day the contract was concluded apply to them.<\/li>\n
                                                  6. In matters not regulated here, the provisions of the Civil Code, the Consumer Rights Act and the Act on the provision of services by electronic means apply.<\/li>\n
                                                  7. The annexes form an integral part of the Terms and Conditions.<\/li>\n<\/ol>\n
                                                    \n

                                                    ANNEX 1 \u2014 MODEL WITHDRAWAL FORM<\/h1>\n

                                                    (complete and return this form only if you wish to withdraw from the contract)<\/em><\/p>\n

                                                    Addressee:<\/strong>
                                                    \nLAYAR Konrad Grochulski
                                                    \nul. Gruszkowa 13
                                                    \n72-003 Wo\u0142czkowo
                                                    \ne-mail: hello@layarpmu.com<\/p>\n

                                                    I\/We (*) hereby give notice that I\/we (*) withdraw from the contract of sale of the following goods:<\/p>\n

                                                    …………………………………………………………………………………………<\/p>\n

                                                    Data zawarcia umowy (*) \/ odbioru (*): ……………………………………….<\/p>\n

                                                    Name of the consumer(s): …………………………………………….<\/p>\n

                                                    Address of the consumer(s): ……………………………………………………………<\/p>\n

                                                    Order number: ………………………………………………………………..<\/p>\n

                                                    Numer rachunku bankowego do zwrotu (opcjonalnie): ………………….<\/p>\n

                                                    Signature of the consumer(s) (only if this form is submitted on paper)<\/em>: ………………….<\/p>\n

                                                    Data: …………………………<\/p>\n

                                                    (*) Delete as appropriate.<\/em><\/p>\n

                                                    \n

                                                    ANNEX 2 \u2014 MODEL COMPLAINT FORM<\/h1>\n

                                                    Addressee:<\/strong>
                                                    \nLAYAR Konrad Grochulski
                                                    \nul. Gruszkowa 13
                                                    \n72-003 Wo\u0142czkowo
                                                    \ne-mail: hello@layarpmu.com<\/p>\n

                                                    Name: ……………………………………………………………………<\/p>\n

                                                    Adres: …………………………………………………………………………………<\/p>\n

                                                    E-mail \/ telefon: ……………………………………………………………………<\/p>\n

                                                    Order number: ………………………………………………………………<\/p>\n

                                                    Data odbioru towaru: ……………………………………………………………<\/p>\n

                                                    Reklamowany towar: …………………………………………………………….<\/p>\n

                                                    Description of the goods' non-conformity with the contract: ………………………………………<\/p>\n

                                                    …………………………………………………………………………………………<\/p>\n

                                                    Date the non-conformity was noticed: ……………………………………………<\/p>\n

                                                    Request<\/strong> (zaznacz jedno)<\/em>:
                                                    \n\u2610 repair of the goods
                                                    \n\u2610 replacement of the goods with defect-free goods
                                                    \n\u2610 price reduction \u2014 proposed amount: ………………..
                                                    \n\u2610 withdrawal from the contract and refund of the price<\/p>\n

                                                    Numer rachunku bankowego do zwrotu: …………………………………<\/p>\n

                                                    Data i podpis: ………………………………………………………………………<\/p>\n

                                                    \n

                                                    ANNEX 3 \u2014 NOTICE ON THE RIGHT OF WITHDRAWAL FROM THE CONTRACT<\/h1>\n

                                                    Right of withdrawal from the contract<\/strong><\/p>\n

                                                    You have the right to withdraw from this contract within 14 days without giving any reason.<\/p>\n

                                                    The withdrawal period expires after 14 days from the day on which you took possession of the goods, or on which a third party other than the carrier and indicated by you took possession of the goods.<\/p>\n

                                                    To exercise the right of withdrawal, you must inform us \u2014 LAYAR Konrad Grochulski, ul. Gruszkowa 13, 72-003 Wo\u0142czkowo, e-mail: hello@layarpmu.com, tel. +48 510 113 730 \u2014 of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or by e-mail).<\/p>\n

                                                    You may use the model withdrawal form, but this is not obligatory.<\/p>\n

                                                    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n

                                                    Effects of withdrawal from the contract<\/strong><\/p>\n

                                                    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.<\/p>\n

                                                    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.<\/p>\n

                                                    We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent them back, whichever occurs first.<\/p>\n

                                                    Please send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.<\/p>\n

                                                    You will have to bear the direct cost of returning the goods.<\/strong><\/p>\n

                                                    You are only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics and functioning.<\/p>","protected":false},"excerpt":{"rendered":"

                                                    REGULAMIN SKLEPU INTERNETOWEGO OVA Obowi\u0105zuje od dnia 28 lipca 2026 r. Wobec Klient\u00f3w posiadaj\u0105cych Konto za\u0142o\u017cone przed t\u0105 dat\u0105 zmiany wchodz\u0105 w \u017cycie po up\u0142ywie 14 dni od dnia powiadomienia \u2014 zgodnie z \u00a7 21 ust. 4. \u00a7 1. Postanowienia og\u00f3lne Niniejszy Regulamin okre\u015bla zasady korzystania ze sklepu internetowego dost\u0119pnego pod adresem www.ova.com.pl oraz zasady […]<\/p>\n","protected":false},"author":950,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"Regulamin sklepu ova.com.pl \u2014 zasady sk\u0142adania zam\u00f3wie\u0144, p\u0142atno\u015bci, dostawy, odst\u0105pienia od umowy oraz reklamacji.","footnotes":""},"class_list":["post-12953","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"\nRegulamin zakup\u00f3w - OVA<\/title>\n<meta name=\"description\" content=\"Regulamin sklepu ova.com.pl \u2014 zasady sk\u0142adania zam\u00f3wie\u0144, p\u0142atno\u015bci, dostawy, odst\u0105pienia od umowy oraz reklamacji.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ova.com.pl\/en\/regulamin-zakupow\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regulamin zakup\u00f3w - 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